Addressing Conflict + Resolution Strategies.

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After much contemplation, we decided to publish an article on the most common problem in the workplace- the big C, conflict.

It’s no secret conflict is an inevitable aspect of any workplace. Employees often come from different backgrounds and have varying opinions, which can result in disagreements and squabbles. These conflicts, if not resolved in time, can escalate and cause a rift between employees and even departments, ultimately affecting the overall productivity of the organisation.

There are several reasons why conflicts arise in the workplace. One of the primary reasons is a lack of effective communication. Misunderstandings and misinterpretations of information can lead to conflicts between employees. Additionally, differing expectations and goals, inadequate resources, and a lack of clear roles and responsibilities can also lead to conflicts.

To resolve conflicts, employees need to adopt conflict resolution strategies. 

One of the most effective strategies is to approach the situation with an open mind and a willingness to listen. Employees should focus on understanding the other person's perspective, even if they disagree. This approach can help reduce tension and make it easier to find a mutually beneficial solution.

Employees should also be willing to admit when they are wrong. 

Often, conflicts arise because individuals are not willing to accept their mistakes. However, acknowledging a mistake and taking responsibility for it can help rebuild trust and strengthen relationships between employees.

Employees can apply conflict resolution strategies as leaders. 

As leaders, employees are responsible for managing their team members and ensuring they are productive and efficient. However, this can be challenging if there are conflicts between team members.

One way to address conflicts as a leader is to encourage open communication among team members. Leaders should create a safe space where team members can express their opinions and thoughts without fear of judgment or retaliation. This can help identify potential conflicts before they escalate.

Encourage collaboration. 

Leaders should encourage team members to work together and find mutually beneficial solutions to conflicts. This can help build trust and respect among team members and ultimately lead to a more productive and efficient team.

A comprehensive list of Conflict resolution strategies

Be advised that we’ve handled some of the following in other articles. 

1. Active Listening: This involves giving full attention to the other person while they are speaking and trying to understand their perspective.

2. Clarifying: Clarifying the issue can help in understanding the other person's viewpoint and resolving the conflict.

3. Collaborating: Collaborating involves finding a solution that works for both parties, rather than one person getting their way.

4. Compromising: This involves both parties making concessions in order to reach a mutually acceptable solution.

5. Avoiding: Sometimes, it may be best to avoid conflict altogether. This can be done by changing the subject or postponing the discussion.

6. Accommodating: Accommodating involves giving in to the other person's demands in order to maintain peace.

7. Mediating: Mediating involves bringing in a neutral third party to help resolve the conflict.

8. Assertiveness: Assertiveness involves expressing your needs and opinions in a clear and direct manner, while still being respectful of the other person's perspective.

These are just a few examples of conflict resolution strategies. The key is to choose the right strategy for the situation and to be willing to compromise and work towards a mutually beneficial solution.

A Short Case-Study

To illustrate how conflict resolution can be applied in the workplace, let's consider this case study. Jane and John work in the same department and have been assigned to work on a project together. Jane is detail-oriented and wants everything to be perfect, while John is more focused on meeting the project's deadline. As a result, they often clash on the best approach to take for the project.

To resolve this conflict, Jane and John should adopt a collaborative approach. They should sit down together and discuss their individual perspectives and goals for the project. Jane should explain the importance of quality work, while John should explain the importance of meeting the deadline. Together, they can come up with a plan that satisfies both objectives. For instance, they can agree on a work schedule that allows Jane enough time to focus on details while still meeting the deadline.

In conclusion, though workplaces are fated to experience contention, they can be resolved using effective conflict-resolution strategies. Employees should approach conflicts with an open mind and a willingness to listen to the other person's perspective. 

Additionally, they should be willing to admit their mistakes and take responsibility for them. As leaders, employees should encourage open communication and collaboration among team members to address conflicts effectively. By adopting these strategies, employees can help create a positive work environment that promotes productivity and efficiency.

written by CINNAMON